City dump is recently interested in improving the quality control. By implementing Deming’s 14 points to improve quality, they can assure that all of their quality control points are seamlessly implicated in every step of the business operations. Below is the list of points that will be mandated for the daily operations.
| 1.By constantly putting the local artist first, they will release a compilation album featuring the clients with the top performing songs based on local voting. | 6. City Dump will constantly train our engineers and booking assistant on new software and practices weekly. Meetings with staff will be conducted every to go over client ratings and new ideas and procedures. | 11. Instead of using ratings to measure the staff, we will use them to measure the process and procedures. |
| 2.Buy offering more than just recording hours, develop a new philosophy of fully pushing and promoting the artist all around as they are needed. | 7. Much like the police department, there will be a chain of command philosophy. Everyone will have someone to report to and every employee will not report to the same superior. | 12. They want everyone to feel proud of their work. Every month we will have a staff appreciation day. This is where they praise 2 staff members a month and showcase what they do and why they are vital to the operations. |
| 3. Quality will be inspected throughout the entire process simply by the client being there for every decision and action taking in regard to their music and promotion. If it is anything they do not approve of, it will not take place. | 8. To drive out fear in the engineers recording these sessions, they will have a have things in place that helps them feel as comfortable as possible within the confines of the job. | 13. Employees will receive free memberships to Planet Fitness for the duration of their employment. In addition, all employees are granted 3 free therapy session with a therapist of their choice to support mental and physical health in the work area. |
| 4. make a greater effort to retain 100% of our clients by building profiles for each of our clients. In these profiles, each engineer on duty will know the client’s tendencies, and habits in the recording studio and how they like to record. | 9. Every employee will receive daily emails containing the same information and announcements. Anybody will be able to reply with an opinion or a suggestion. You want every employee to feel that they belong and their mind as well as their work is valued. | 14. Any time a new business practice or procedure is getting implemented, all staff members from all departments will know ahead of time and will be assigned specific tasks to ensure transitions go smoothly and successfully. |
| 5. We will constantly improve the way we record our clients, from the microphones to the software. We will also continue to invest into new plug-ins and train our engineers on using the new software during sessions. | 10. We must understand that things happen. They must set the standard that it will not be expected for the human to be 100% perfect. We will understand that we will make some mistakes and must work to make it about learning and not about punishment. |
